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Unit 18, Bramshall Industrial Estate
Stone Road
Bramshall
Uttoxeter
ST14 8TD

01283 480410

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Despatch & Delivery

One to two-day delivery is offered if all items are in stock.

You may cancel your order at any time prior to the order being dispatched.

Time for delivery is given as accurately as possible but is not guaranteed. You shall have no rights to damages or to cancel the order for failure for any cause to meet any delivery time stated. In the event that you require a guaranteed delivery date, such date must be negotiated with us and expressly agreed in writing by us as being so guaranteed.

Unless otherwise expressly provided the point of delivery shall be reached when the goods are delivered to your delivery address, or to the premises of a consignee named by you or are collected by you or by a carrier paid by you which ever takes place first.

We shall not be liable for any losses, claims or damages arising from any negligent act, omission, misdirection or misstatement made by you, us or any courier during the course of delivery or unloading of the goods.

Delivery Costs

Orders of £60 and over are delivered free of charge. Orders under £20 are shipped Royal Mail at £4.08 per order Orders Between £20 and £49.99 postage is £7.50 and Flat rate to Scottish Highlands & Islands: £9.00 for all orders

Returns Guide

At Direct Door Handles Limited we offer you 30 days to return any item from the date you receive your order, subject to the following conditions:

The items are undamaged, in a re-saleable condition and in the original packaging.

If items are returned that have being fitted they will not be refunded.

We ask that you follow these steps before returning your items:- Inform us of your intention to return any items via telephone or email. This can be found at the bottom of any of the pages on our Web site.

Please ensure you provide the following details:
Order Ref no.
Customer name:
Address:
Tel no.
Product code
Reason for return.

Upon receipt of this information, customer services will send you a returns form, this must be completed in full and enclosed within the package for return.
v Ensure that all goods are returned undamaged and in the original packaging.
If items are returned that have being fitted they will not be refunded.

We recommend that you return your item using a signed for service that provides you with proof of delivery to us. We will not be held responsible for returned items that are lost in transit.

Please note: Carriage costs are not refundable and return carriage is payable by the customer.

We will endeavour to credit your payment card within 30 days of receipt of the returned item(s).

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