Terms and Conditions


By accessing and using this site you agree to the following Terms and Conditions and other applicable law. We reserve the right to revise these Terms and Conditions at any time. Each time you access and purchase goods from this website please ensure you understand and accept the current Terms and Conditions. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any services.

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Direct Door Handles Limited without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Price and Payment

The prices payable for the goods that you order and delivery of those goods are as stated on this website at the time you place your order (subject to any errors). All prices stated on this website are inclusive of VAT. Please note that it may not be possible for us to deliver to some locations, or within specific timeframes.

  • Prices for our products are subject to change without notice.
  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
  • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
  • Payment may be made by the methods stated on this website. Goods being collected must be paid for prior to collection via the payment method on our website.

Despatch and Delivery

One to two day delivery is offered if all items are in stock.

You may cancel your order at any time prior to the order being dispatched.

Time for delivery is given as accurately as possible but is not guaranteed. You shall have no rights to damages or to cancel the order for failure for any cause to meet any delivery time stated. In the event that you require a guaranteed delivery date, such date must be negotiated with us and expressly agreed in writing by us as being so guaranteed.

  • Unless otherwise expressly provided the point of delivery shall be reached when the goods are delivered to your delivery address, or to the premises of a consignee named by you or are collected by you or by a carrier paid by you which ever takes place first.
  • We shall not be liable for any losses, claims or damages arising from any negligent act, omission, misdirection or misstatement made by you, us or any courier during the course of delivery or unloading of the goods.

Returns Policy

At Direct Door Handles Limited we offer you 30 days to return any item from the date you receive your order, subject to the following conditions:

  • The items are undamaged, in a re-saleable condition and in the original packaging.
  • If items are returned that have being fitted they will not be refunded.
  • We ask that you follow these steps before returning your items:-
  • Inform us of your intention to return any items via telephone or email. This can be found at the bottom of any of the pages on our Web site.

Please ensure you provide the following details:

Order Ref no.
Customer name:
Tel no.
Product code
Reason for return.

Upon receipt of this information, customer services will send you a returns form, this must be completed in full and enclosed within the package for return.

Ensure that all goods are returned undamaged and in the original packaging.

We recommend that you return your item using a signed for service that provides you with proof of delivery to us. We will not be held responsible for returned items that are lost in transit.

Please note: Carriage costs are not refundable and return carriage is payable by the customer.

We will endeavour to credit your payment card within 30 days of receipt of the returned item(s).

Damaged/Faulty Goods

In the unlikely event that products are supplied faulty, have been damaged in transit or incorrectly delivered please email  enquiries@directdoorhandles.co.uk ensuring you provide the following details:

Please check your goods to ensure you are happy with them within 48 hours of receipt.

Please notify us either by phone 01283 480410 or email enquiries@directdoorhandles.co.uk to receive returns details from our office.

Where possible we also ask that you attach an image showing the fault/damage to the product you have received. In many cases this saves both time and money as replacements can often be sent without the need to return them to us first.

Third Party Links

Certain content, products and services available via our service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


Nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer or other statutory rights.

Subject to the above paragraph, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) arising out of our action or inaction and we will not be liable to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

Whilst we make every effort to ensure the correctness of the information contained on this website, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information, graphics or products published in this website. All liability arising due to any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Direct Door Handles Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.


You agree to indemnify, defend, and hold harmless Direct Door Handles Limited, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Privacy Policy

Parts of this website require you to supply personal information. Any personal information that you supply will be held securely in accordance with the Data Protection Act 2018. You do not have to provide personal information to access our website, but if you do not supply certain information then you will not be able to access certain areas and facilities on the website.

We will not supply your personal information to any third parties for mailing purposes. We will only supply information to third parties where it is necessary for the completion of your order (usually for the purposes of delivery).

Cookies are small pieces of information that are stored on your computer’s hard drive by your browser. These allow us to recognise you when you access our website on subsequent occasions and provide features that will make shopping on our website easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this look at the help menu on your browser.

Entire Agreement

These Terms and Conditions set out the whole agreement between us relating to the supply of goods by us to you. No statement by any individual employed by us should be understood as a variation of these Terms and Conditions or as a representation about the nature or quality of any goods offered for sale by us.

Changes to Terms and Conditions

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service should be sent to us at enquiries@directdoorhandles.co.uk

Telephone number: 01283 480410

Alternatively, you can write to us at the following address:

Unit 18, Bramshall Industrial Estate
Stone Road
ST14 8TD

Registered in England, Company number 11934194